Terms of service

Effective Date: 24 August 2026

Welcome to Apex Warehouse.

These Terms of Service ("Terms") govern your access to and use of the Apex Warehouse website, online store and related services (collectively, the "Services").

By accessing our website, placing an order, creating an account or otherwise using our Services, you agree to these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our Services.

Apex Warehouse is an Australian business based in Victoria, Australia.

1. About Apex Warehouse

The website https://apexwarehouse.com.au is owned and operated by Apex Warehouse.

Business Name: Apex Warehouse
Address: 321 Evans Rd, Cranbourne West VIC 3977, Australia
Email: info@apexwarehouse.com.au
Phone: +61 3 7065 0017

Our online store is hosted and powered by Shopify. However, your purchase of products from our store is a transaction between you and Apex Warehouse.

2. Eligibility and Use of the Website

By using our Services, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are under the age of 18, you should use our website only with the involvement and permission of a parent or legal guardian.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use the website in a way that:

Violates any applicable law or regulation
Infringes the rights of Apex Warehouse or another person
Attempts to gain unauthorised access to our systems or accounts
Introduces viruses, malware or other harmful code
Interferes with the operation or security of the website
Uses automated systems to place fraudulent orders or abuse promotions
Provides false, misleading or fraudulent information
Attempts to obtain products or services through fraudulent means

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been breached.

3. Accounts and Customer Information

Certain features of our Services may require you to provide information such as your name, email address, billing information, delivery address and payment details.

You agree that information you provide to us is accurate, current and complete.

You are responsible for keeping your account information and login credentials secure and for notifying us if you believe your account has been accessed without authorisation.

We may rely on the information you provide to process orders, communicate with you and provide our Services.

Your personal information is handled in accordance with our Privacy Policy.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, colours, prices and availability displayed on our website are accurate and current.

However, some differences may occur, including differences in colour or appearance caused by lighting, photography, manufacturing variations or the settings of your device or display.

Product images may be illustrative and should not be relied upon as an exact representation of colour, texture or finish.

Where dimensions, materials, weights, capacities or other specifications are provided, you should review those specifications before purchasing.

We may update product information from time to time and may discontinue products or change their specifications where reasonably necessary.

Nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

5. Product Availability

All products are subject to availability.

We may limit quantities available for purchase where reasonably necessary, including in cases of limited stock, suspected fraudulent activity, pricing errors or unusually large orders.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund or other remedy required by applicable law.

6. Orders and Acceptance

When you submit an order through our website, you are making an offer to purchase the products selected by you.

After submitting an order, you will generally receive an order confirmation acknowledging that we have received your order. This confirmation does not necessarily mean that the order has been finally accepted.

We may decline or cancel an order in circumstances including:

The product is unavailable
There is an obvious pricing or product description error
We reasonably suspect fraudulent or unauthorised activity
Payment cannot be successfully processed
An order appears to have been placed for unlawful purposes
There are circumstances outside our reasonable control affecting our ability to fulfil the order

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order, subject to applicable law.

Nothing in this section limits your rights under the Australian Consumer Law.

7. Prices and Payment

All prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.

Prices may change from time to time. The price applicable to your purchase will generally be the price displayed at the time you place your order.

Where applicable, shipping charges and other additional charges will be displayed during the checkout process before you complete your purchase.

We accept the payment methods displayed at checkout.

By submitting payment details, you confirm that you are authorised to use the relevant payment method.

We use third-party payment providers to process payments. We do not generally receive or store your complete payment card details.

8. Promotions and Discounts

From time to time, we may offer discounts, promotional codes, sales or other promotional offers.

Promotions may be subject to additional terms and conditions, including expiry dates, product exclusions, minimum order values or quantity limits.

Unless expressly stated otherwise, promotional offers cannot be combined.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to applicable law and any rights already acquired by customers.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website or at checkout.

Estimated delivery times are provided for guidance and may vary depending on the destination, carrier, weather, public holidays, peak periods and other circumstances outside our reasonable control.

If a delivery is delayed, we will make reasonable efforts to assist you in tracking the shipment and resolving the issue with the relevant carrier.

Where applicable, you remain responsible for providing an accurate delivery address and any other information necessary for successful delivery.

Nothing in these Terms excludes or limits any rights you may have if goods are not supplied within a reasonable time as required by law.

For further information, please refer to our Shipping Policy.

10. Returns, Refunds and Consumer Guarantees

Our voluntary returns and refunds process is described in our Refund & Return Policy.

Our return policy operates in addition to, and does not replace, your rights under the Australian Consumer Law.

Australian Consumer Law provides consumer guarantees for goods, including guarantees relating to acceptable quality, safety, fitness for purpose and correspondence with their description. These guarantees cannot be excluded by our Terms or return policy.

If a product has a problem covered by the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

11. Intellectual Property

Unless otherwise stated, the content on our website, including our logos, brand name, text, photographs, graphics, product imagery, designs, videos, product descriptions and other materials, is owned by or licensed to Apex Warehouse.

You may access and use our website for personal and lawful purposes.

You must not, without our prior written permission:

Copy or reproduce substantial portions of our website content
Republish our content for commercial purposes
Modify or create derivative works from our content
Sell, license or commercially exploit our content
Use our trademarks or branding in a way that suggests an unauthorised association with Apex Warehouse

You may download or print reasonable portions of our website for personal, non-commercial use.

All rights not expressly granted remain with Apex Warehouse or the relevant rights holder.

12. Customer Reviews and Feedback

If you voluntarily submit a review, testimonial, photograph, comment, suggestion or other feedback to us, you grant Apex Warehouse permission to use, reproduce and display that content for purposes connected with operating and promoting our business, subject to applicable law.

You must only submit content that you have the right to use and that does not infringe another person's intellectual property, privacy or other legal rights.

You must not submit content that is unlawful, defamatory, fraudulent, misleading, abusive, threatening, obscene or contains malicious software.

We may remove or decline to publish content that we reasonably consider inappropriate or that breaches these Terms.

We do not guarantee that submitted reviews or feedback will be published.

13. Third-Party Services and Links

Our website may use third-party services and may contain links to third-party websites, including payment providers, delivery services, social media platforms, analytics providers and other services.

Third-party services operate under their own terms and privacy policies.

We are not responsible for the content, availability, security or practices of third-party websites or services that we do not control.

However, this does not affect any rights or remedies you may have against Apex Warehouse under applicable law.

14. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products online.

Your purchases are made directly from Apex Warehouse.

Shopify may process certain information in connection with providing its platform and services. For information about how personal information is handled, please refer to our Privacy Policy and Shopify's applicable privacy documentation.

15. Website Availability and Security

We make reasonable efforts to maintain the availability and security of our website.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from security vulnerabilities.

We may temporarily suspend or restrict access to the website for maintenance, security, technical or operational reasons.

16. Errors and Changes

We take reasonable care when publishing information on our website. However, errors, inaccuracies or omissions may occasionally occur.

These may relate to:

Product descriptions
Prices
Promotions
Product availability
Shipping charges
Delivery estimates
Product specifications

If we identify an error, we may correct the information and, where appropriate, contact affected customers.

If an error materially affects an order you have placed, we will take reasonable steps to resolve the situation in accordance with applicable law.

17. Prohibited Activities

You must not use our Services to:

Commit or facilitate unlawful activity
Attempt to obtain unauthorised access to our website or systems
Interfere with website security or functionality
Upload malicious code or software
Conduct fraudulent transactions
Use stolen payment information
Scrape or systematically copy substantial portions of our website for commercial purposes without permission
Circumvent security or access controls
Impersonate another person or business
Submit false or misleading information
Abuse discounts, promotions, referral programs or other offers

We may take reasonable action to protect our business, customers and website from misuse.

Nothing in this section is intended to restrict lawful activities, including ordinary use of search engines, accessibility tools or technologies that are permitted by law.

18. Disclaimer

To the extent permitted by law, our website and its general content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, completely accurate or free from technical errors.

However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, warranty, right or remedy that cannot legally be excluded under Australian law.

19. Limitation of Liability

To the maximum extent permitted by law, Apex Warehouse is not responsible for loss or damage arising from circumstances beyond our reasonable control or from your misuse of our website or products.

However, we do not exclude or limit liability where doing so would be unlawful.

In particular, nothing in these Terms excludes, restricts or modifies rights or remedies available to consumers under the Australian Consumer Law.

Where liability can legally be limited, it will be limited to the extent permitted by applicable law.

20. Indemnity

To the extent permitted by law, you agree to indemnify Apex Warehouse against reasonable losses, liabilities, costs or expenses arising directly from your unlawful use of our Services or your material breach of these Terms.

This indemnity does not apply to the extent that the relevant loss was caused by Apex Warehouse's own breach of law, negligence or other conduct for which liability cannot legally be excluded or transferred to you.

21. Suspension and Termination

We may suspend or restrict your access to our Services where reasonably necessary, including where we reasonably believe that you have:

Breached these Terms
Engaged in fraudulent or unlawful activity
Attempted to compromise the security of our website
Misused our Services or promotions

Termination or suspension of access does not affect rights or obligations that arose before the termination.

Your statutory consumer rights remain unaffected.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, Services, technology or legal requirements.

The updated version will be published on this page with a revised effective date.

Changes will apply from the date specified in the updated Terms, subject to applicable law.

Your continued use of our Services after the updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.

23. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Subject to any mandatory consumer rights and applicable jurisdictional requirements, disputes arising in connection with these Terms or your dealings with Apex Warehouse will be subject to the courts of Victoria, Australia.

Nothing in this section prevents a consumer from exercising rights available under applicable Australian consumer protection laws.

24. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to operate.

25. No Waiver

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the terms governing your use of our Services and purchases from Apex Warehouse.

Where there is an inconsistency between these Terms and a mandatory right or obligation under applicable law, the applicable law will prevail.