Refund policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

In the same condition that you received it
Unused and in its original condition
In its original packaging, where applicable
Accompanied by your receipt or other proof of purchase

To request a return, please contact us through our Contact Us page or email us at info@apexwarehouse.com.au.

Please do not send an item back without contacting us and receiving return instructions first. Unauthorised returns may not be accepted.

If your return is approved, we will provide you with instructions on how and where to return your item. Where applicable, we will also provide a return shipping label.

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible with details of the issue and, where possible, photographs of the item and packaging.

We will assess the issue and work with you to resolve it appropriately.

Non-Returnable Items

Certain products may not be eligible for return, including:

Custom or personalised products
Special-order products
Perishable goods
Hazardous materials
Flammable liquids or gases
Gift cards

Sale items: Sale items may be eligible for return unless otherwise stated on the product listing or at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, size or variation, please contact us first.

In some cases, the quickest option may be to return the original item and place a new order for the replacement item once your return has been approved.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the amount will be refunded to your original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at info@apexwarehouse.com.au.