Shipping policy

Effective Date: 24 August 2026

Store Name: Apex Warehouse
Website: https://apexwarehouse.com.au
Email: info@apexwarehouse.com.au

At Apex Warehouse, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our order processing times, delivery options, tracking procedures and what to do if your order is delayed, damaged or appears to be lost.

1. Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
Order processing begins after your order has been successfully placed and payment has been received.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.
Orders may take longer to process during sales, promotional periods, public holidays or periods of unusually high demand.

2. Shipping Within Australia

We currently offer delivery across Australia, subject to product availability and delivery-area restrictions.Orders are dispatched within 2 business days and typically arrive within 5 business days after dispatch across Australia.

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Standard Shipping

Estimated delivery time:

5–7 business days

These estimates generally apply to major metropolitan areas. Delivery to regional or remote locations may take longer.

Express Shipping

Estimated delivery time:

1–3 business days

Express shipping is available only for eligible products and delivery locations. Available shipping options will be displayed at checkout.

Bulky or Heavy Items

Some larger or heavier products may require specialised freight or courier services.

For bulky or heavy items, estimated delivery times are generally:

5–7 business days

Additional freight charges may apply and will be displayed at checkout or communicated to you before dispatch where applicable.

3. Delivery Estimates

All delivery timeframes provided on our website are estimates and are not guaranteed delivery dates.

Delivery times may vary depending on:

Your delivery location
Courier or freight availability
Regional or remote delivery requirements
Public holidays
Peak periods and high order volumes
Severe weather or natural events
Transport disruptions
Other circumstances outside our reasonable control

If your order is significantly delayed, please contact us so we can investigate the status of your shipment.

Nothing in this Shipping Policy limits or excludes any rights or remedies you may have under the Australian Consumer Law.

4. Order Tracking

Once your order has been dispatched, we will provide tracking information where available.

Please allow up to 24 hours after dispatch for the carrier's tracking system to register the first scan or update.

If tracking information has not updated after a reasonable period, please contact us and we will assist where possible.

5. Delivery Address

Please ensure that your delivery address and contact details are correct before completing your order.

If you provide an incorrect or incomplete address and the order has already been dispatched, additional delivery or redirection charges may apply where the carrier imposes such charges.

We cannot guarantee that an address can be changed after an order has been dispatched.

6. Damaged Items

Please inspect your order as soon as reasonably possible after delivery.

If your item arrives damaged, defective or otherwise not as expected, please contact us at info@apexwarehouse.com.au and provide:

Your order number
A description of the issue
Photographs of the damaged product
Photographs of the external and internal packaging, where applicable

We ask that you notify us as soon as possible, preferably within 48 hours of delivery, so that we can promptly investigate the issue with our delivery partners.

This notification timeframe does not limit any rights or remedies you may have under the Australian Consumer Law.

7. Lost or Missing Deliveries

If your tracking information states that your order has been delivered but you cannot locate it, please:

Check around your property and any nominated safe-delivery location.
Check whether someone else at your address accepted the delivery.
Check with nearby neighbours where appropriate.
Contact us at info@apexwarehouse.com.au if the package still cannot be located.

Please notify us within 5 business days where possible so that we can promptly investigate the delivery with the relevant carrier.

We will work with the carrier to investigate the shipment and determine the appropriate next steps.

8. Delivery Delays

Although we work with our delivery partners to provide reliable delivery, delays can occasionally occur.

Delays may result from circumstances such as:

Courier network congestion
Severe weather
Natural disasters
Public holidays
Peak shopping periods
Transport disruptions
Incorrect or incomplete delivery information
Events outside our reasonable control

Where a delay occurs, we will make reasonable efforts to assist you and provide available tracking or delivery information.

9. Undeliverable or Returned Orders

If an order is returned to us because the delivery address was incorrect, incomplete, inaccessible, or because the recipient failed to accept delivery, we will contact you where possible to arrange the next steps.

Additional shipping charges may apply if the order needs to be re-dispatched, where those charges are reasonably incurred and permitted by law.

10. International Shipping

At this time, Apex Warehouse primarily ships within Australia.

If international shipping becomes available, applicable destinations, shipping costs, delivery estimates, taxes, duties and other charges will be displayed or communicated before the order is completed.