Privacy policy

Last Updated: 28 August 2026

Apex Warehouse respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains how Apex Warehouse collects, uses, stores and discloses personal information when you visit https://apexwarehouse.com.au, purchase products from us, create an account, contact us, subscribe to marketing communications, or otherwise interact with our website and services.

Our online store is powered by Shopify, which provides the ecommerce platform and technology that enables us to operate our store.

1. About Apex Warehouse

Business Name: Apex Warehouse

Address:
321 Evans Rd, Cranbourne West VIC 3977, Australia

Email: info@apexwarehouse.com.au

Phone: +61 3 7065 0017

For privacy-related questions, requests or complaints, please contact us using the details above.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact and delivery information

This may include:

Full name
Email address
Phone number
Billing address
Delivery address
Other information required to deliver your order

Order and transaction information

This may include:

Products purchased
Products added to your cart
Order history
Returns, refunds and exchanges
Order numbers
Payment status
Delivery and tracking information
Communications relating to your orders

Payment information

Payments may be processed through Shopify and/or third-party payment providers.

We may receive information such as payment status, transaction details and payment method information. We generally do not store complete payment card numbers ourselves.

Payment providers may collect and process payment information in accordance with their own privacy policies and security practices.

Account information

If you create an account, we may collect information such as:

Login credentials
Account preferences
Saved addresses
Order history
Other information associated with your account

Communications

If you contact us, we may collect the information contained in your communication, including your name, contact details, order information and the contents of your enquiry.

Device and website usage information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Products viewed
Referring website
Approximate location derived from IP address
Website interactions
Date and time of visits

This information may be collected through Shopify, cookies, analytics services and similar technologies.

3. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order or create an account
When you contact us
When you subscribe to our marketing communications
When you submit a review or other content
Automatically when you browse or interact with our website
Through cookies and similar technologies
Through Shopify and other service providers that support our website
From payment providers, delivery providers and other service providers involved in fulfilling your order
From other third parties where permitted by law

We generally collect personal information directly from you where reasonably practicable.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing and fulfilling orders

We use your information to:

Process and confirm orders
Process payments
Arrange delivery
Provide tracking information
Process returns, refunds and exchanges
Provide customer support
Maintain records of transactions

Operating and improving our website

We may use information to:

Maintain and operate our website
Improve website functionality
Understand how customers use our website
Improve our products and services
Personalise your shopping experience
Detect technical problems

Marketing and advertising

Where permitted by law and where required, with your consent, we may use your contact information to send promotional communications about products, offers and other Apex Warehouse updates.

We may also use website and purchase activity for advertising and remarketing purposes, including through third-party advertising platforms, where those technologies are enabled on our website and permitted by applicable law.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our marketing messages.

Australian commercial electronic marketing must comply with applicable consent and unsubscribe requirements.

Fraud prevention and security

We may use personal information to:

Detect and prevent fraudulent transactions
Protect our customers and business
Investigate suspicious activity
Maintain website and payment security
Prevent misuse of our services

Legal and regulatory purposes

We may use personal information where reasonably necessary to:

Comply with applicable laws
Respond to lawful requests from government agencies or law enforcement
Resolve disputes
Establish, exercise or defend legal claims
Enforce our Terms of Service and other policies

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts and similar technologies.

These technologies may be used to:

Keep the website functioning
Remember preferences
Maintain shopping carts
Understand website traffic
Measure advertising performance
Improve website functionality
Personalise content or advertising where applicable
Detect fraudulent or suspicious activity

Some cookies are necessary for the operation of the website, while others may be used for analytics or advertising.

You may be able to control or disable certain cookies through your browser or through privacy controls made available on our website. Disabling certain cookies may affect website functionality.

6. Who We Share Personal Information With

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

These may include:

Shopify, which hosts and powers our online store
Payment processors and financial institutions
Courier and freight providers
Order fulfilment providers
Website hosting and technology providers
Analytics providers
Email and communication providers
Customer support providers
Advertising and marketing providers
IT, security and fraud-prevention providers
Professional advisers, where necessary
Government agencies, regulators or law enforcement where required or permitted by law

We do not disclose personal information to third parties for purposes unrelated to our business unless permitted or required by law or you have otherwise authorised the disclosure.

7. Shopify

Our website is powered by Shopify.

Shopify may collect and process personal information relating to your use of our store, including information necessary to provide ecommerce functionality, security, payment-related services, analytics and other Shopify services.

Shopify states that personal information may be transferred outside Australia, including to the United States and other countries, depending on the services involved. Shopify also identifies Canada, Singapore and the United States among locations relevant to its international processing and transfers.

For further information about how Shopify handles personal information, please review the Shopify Privacy Policy:

Shopify Privacy Policy

8. Overseas Disclosure and International Transfers

Some of our service providers may be located outside Australia, or may process or store personal information outside Australia.

As a result, personal information may be transferred to and processed in other countries.

Depending on the services used by Apex Warehouse and Shopify, these countries may include Singapore, Canada and the United States, as well as other countries where relevant service providers operate. Shopify confirms that its services may involve international transfers and processing in multiple countries.

Where required by applicable privacy law, we take reasonable steps to ensure that overseas disclosures and transfers are handled appropriately.

9. Direct Marketing

We may send you promotional communications if we have a lawful basis to do so.

Marketing communications may include:

New product announcements
Special offers
Discounts
Promotional campaigns
Product recommendations
Other Apex Warehouse marketing communications

You can unsubscribe from marketing emails by clicking the unsubscribe link contained in the relevant email.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, refund notifications or other communications necessary to provide services you have requested.

Under Australian spam laws, commercial electronic messages generally require consent, must identify the sender and must provide a functional unsubscribe mechanism.

10. Data Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include technical, organisational and administrative safeguards appropriate to the nature of the information and how it is handled.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive information through unsecured communication channels.

11. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Fulfil orders
Provide customer support
Maintain business and transaction records
Comply with legal and accounting obligations
Resolve disputes
Prevent fraud
Enforce our agreements and policies

When personal information is no longer reasonably required, we may delete, destroy or de-identify it, subject to applicable legal or regulatory requirements and legitimate business record-keeping requirements.

12. Access and Correction

Depending on applicable law, you may have rights to request access to personal information we hold about you and to request that inaccurate or incomplete information be corrected.

If you believe that information we hold about you is inaccurate, please contact us using the details in the Contact Us section below.

We may need to verify your identity before processing a request.

We will respond to privacy requests within the timeframe required by applicable law.

13. Deletion Requests

You may contact us to request deletion of personal information where applicable.

We may need to retain certain information where required by law, necessary to complete a transaction, resolve a dispute, prevent fraud, protect our legitimate interests or otherwise permitted or required by law.

Where information cannot be deleted, we will retain it only as permitted or required by applicable law.

14. Children's Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe that a child has provided us with personal information and you would like us to review or delete that information, please contact us.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

Those websites operate independently of Apex Warehouse and may have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites that we do not control.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

16. Privacy Complaints

If you have a concern or complaint about how Apex Warehouse has handled your personal information, please contact us first.

We will review your complaint and take reasonable steps to investigate and respond.

Contact details for privacy complaints

Apex Warehouse
Evans Rd, Cranbourne West VIC 3977, Australia

Email: info@apexwarehouse.com.au

Phone: +61 3 7065 0017

If you are not satisfied with our response and Australian privacy legislation applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner